Sheet Z-01 / Legal
Terms and Privacy

Terms of Service and Privacy Policy

How J TecHive handles your information, your customers’ information, and what each side is responsible for.

Last updated 28 August 2026

Who we are

J TecHive Pvt Ltd is a private limited company incorporated with the Securities and Exchange Commission of Pakistan, company registration number 0149596. We provide remote back-office operations for fence contractors in the United States.

Our team operates from Pakistan. Our clients, and their customers, are in the United States. That means information you or your customers provide may be processed outside the country you are located in, which is set out in full under who we share with.

We state this here rather than further down because it is the kind of thing you should know before reading the rest, not after.

What we collect

When you fill in a form on this site

Two forms on this site collect information. The Lead Loss Report form asks for your monthly lead volume, average job value, typical response time and email address. The assessment request form asks for your name, company, phone, email, the state you work in, and optional details about your operation.

You choose what to give us. Only the fields marked required are needed, and the optional ones can be left blank without affecting anything.

When you use the site

Our hosting provider records standard server logs including IP address, browser type and pages visited. If analytics are enabled, aggregate usage data is collected. We do not use advertising trackers or sell any of it.

When you become a client

To do the work we need access to the systems you already run, which may include your CRM, calendar, phone system and email. Access is granted by you and can be withdrawn by you at any time.

Your customers’ data

This section matters more than the rest, because doing this work means handling information about the homeowners who contact your company.

The short version

Your customers’ data belongs to you. We handle it on your instruction, inside your systems, for the purpose of running your operation. We do not copy it out, sell it, or use it for anything else.

In practice that means:

  • Homeowner names, addresses, phone numbers and project details stay in the systems your company already owns
  • We act on your instructions, not independently
  • We do not build our own database of your customers
  • We do not share one client’s information with another client, ever
  • We do not contact your customers for any purpose other than the work you have asked us to do
  • When our work with you ends, our access ends

If your business is subject to data protection obligations that require a written processing agreement, we will sign one. Ask on the assessment call.

How we use your information

Information you give us through this site is used to reply to you, prepare the report or assessment you asked for, and, if you become a client, to run the work you have engaged us for.

We do not sell your information. We do not add you to a marketing list without you asking. We do not use your information to train any automated system.

Who we share it with

We share information only where it is necessary to operate:

  • Our hosting and email providers, to run this site and deliver messages to you
  • Our own team members, who are bound by confidentiality obligations
  • Anyone you direct us to, such as your own suppliers or scheduling tools
  • A legal authority, if we are legally required to

Because our team works from Pakistan and our clients are in the United States, information may be processed outside the country where you are located. If that matters to your business, raise it before we begin and we will put the arrangement in writing.

How long we keep it

Form submissions are kept while we are in contact with you and for a reasonable period afterwards. Client records are kept for the duration of the engagement and as long as needed afterwards for accounting and legal purposes. You can ask us to delete your enquiry at any time.

Your rights

You can ask us what information we hold about you, ask us to correct it, ask us to delete it, or ask us to stop contacting you. Email crew@jtechive.com and we will respond within a reasonable period.

Depending on where you or your business is located, you may have additional rights under local law. We will honour them where they apply.

Security

We use access controls, unique credentials per team member, and encrypted connections to the systems we work in. We do not store client credentials in shared documents or personal devices outside agreed tools.

No system is perfectly secure, and we will not claim otherwise. If a breach affects your information, we will tell you promptly and tell you what happened.

Terms of service

What we provide

J TecHive provides remote administrative and coordination services as set out in your engagement. The scope is agreed in writing before work begins and can be changed by agreement.

What we do not do

  • We do not close sales or negotiate prices on your behalf
  • We do not pull permits or make regulatory decisions
  • We do not take payments, hold funds, or handle money
  • We do not locate or mark utilities; we coordinate the ticket only
  • We do not generate leads or sell lead lists
  • We do not present ourselves as anything other than part of your company’s process, as you have authorised

Fees and payment

Fees are set out on our pricing page and confirmed in writing before work begins. Monthly fees are billed in advance. Per-appointment fees are billed in arrears for appointments actually booked. Cancelled appointments are not charged.

Ending the engagement

Either side may end the engagement with reasonable notice as agreed in writing. On termination we return or delete your data as you direct, and our access to your systems ends.

Limits

We work to a standard of reasonable professional care. We do not guarantee that any particular lead becomes a sale, that any job completes on a particular date, or any specific business outcome. Our liability is limited to the fees paid for the period in which an issue arose, to the extent permitted by law.

Changes

We may update these terms. Material changes will be communicated to active clients directly. The date at the top of this page shows when it was last revised.

Contact

Questions about this page, your data, or these terms go to crew@jtechive.com.

Not legal advice

This page describes how we operate. It is not legal advice to you, and it does not replace the written agreement between your company and ours, which takes precedence if the two ever conflict.